Achieving Operational Excellence Through a Culture of Accountability
No industry can be as complex when it comes to performance and efficiency than the energy industry. From nuclear, oil & gas, solar, utilities, and more, each energy organization we work with faces unique challenges. Working with clients dealing with issues around regulation compliance, risk management, OSHA, outages, and a host of other areas, we’ve found that developing a culture founded on the principles of positive accountability can address each of these and more. Our culture change methodologies energize plant cultures and deliver operational excellence at all levels.
It didn’t happen overnight, and it didn’t happen without a significant amount of time and effort, but thanks to clarifying Key Results and getting aligned around positive accountability, this Fortune 1000 utility got the Key Results they needed—a 50% reduction in safety incidents which led to improved morale and employee engagement, a 20% increase in customer satisfaction, and a nearly tripled share value of $35.97.
- Reduction in safety incidents 50%
- Increase in customer satisfaction 20%
Stock increase to $35.97
Nearly tripled share value
“In the energy sector, achieving operational excellence is all about positive accountability. In many of the plants and stations we’ve worked in, we’ve came across externalization and blame flying rampant between engineering, maintenance, operations, support, and corporate leadership. It’s imperative to transform these cultures to be founded on accountability—and our change methodologies do just that.”– Brad Starr, Partner & Industry Practice Leader
Helping the Energy Industry Achieve Operational Excellence
Talk with one of our energy practice experts about how we can partner with your organization to deliver operational excellence at every level.